Cancellation Policy

Last updated: 27 July 2026

This policy explains how to cancel your Dukun Ads subscription and what happens afterwards. Dukun Ads is operated by ASEA Studio (Digital Heroes Enterprise), Malaysia.

1. Can I cancel anytime?

Yes.You can cancel your subscription at any time — there are no lock-in contracts and no cancellation fees. Cancel from your billing settings inside the app, or email support@dukunads.com and we will help.

2. What happens when I cancel

• Your plan stays active until the end of the current billing period — you keep access to paid features until then.
• You will not be charged again once the cancellation takes effect.
• Any active autopilots and scheduled posts tied to a paid plan stop at the end of the period. To avoid unwanted activity, pause them before cancelling.
• Purchased credits remain in your account subject to our Refund Policy.

3. Connected accounts and running campaigns

Cancelling your Dukun Ads subscription does not automatically pause campaigns that are already live on Meta. Because campaigns created through Dukun Ads start PAUSED and only run after you approve them, you remain in control of your live ads directly in Meta Ads Manager. You can also disconnect Meta from Dukun Ads at any time — see Data Security.

4. Deleting your account and data

Cancelling stops billing but keeps your account. If you also want your data removed, you can delete your account and request data deletion. Instructions are on our Data Security page.

5. Reactivating

You can re-subscribe at any time. If your account data has not been deleted, your settings and connected accounts will be available again on your return.

6. Contact

Need help cancelling? Email support@dukunads.com or see our Contact page.