Refund Policy

Last updated: 27 July 2026

This Refund Policy applies to subscription fees and credit purchases made on Dukun Ads, operated by ASEA Studio (Digital Heroes Enterprise), Malaysia. It does not apply to advertising spend billed to you directly by Meta or other advertising platforms.

1. Subscriptions

Subscriptions are billed in advance for each billing period (monthly or as stated at checkout).
If you experience a technical issue that prevents you from using the service and we are unable to resolve it, contact us within 7 days of the charge and we will review your case for a refund.
Except where required by law, subscription fees for a period already in use are generally non-refundable. When you cancel, you keep access until the end of the current billing period — see our Cancellation Policy.

2. Credits and AI generation

Credits used to generate content (text, images, video) incur real third-party processing costs. Consumed credits are non-refundable. Unused credit packs may be eligible for a refund at our discretion if requested within 7 days of purchase and no significant portion has been used.

3. Advertising spend

Any money you spend on ads is charged by the advertising platform (for example, Meta) directly to your payment method on that platform. Dukun Ads cannot refund advertising spend — those requests must be handled through the relevant platform.

4. How to request a refund

Email support@dukunads.com from the address associated with your account, including your account email and the reason for the request. We aim to respond within 3 business days.

5. How refunds are processed

Approved refunds are returned to your original payment method through our payment processors (Stripe / CHIP). Processing times depend on your bank or card issuer. We never see or store your full card details.

6. Contact

For any refund question, reach us at support@dukunads.com or via our Contact page.